Contents
1. What Information We Collect
When you register on ek 33, we collect your name, mobile number, email address, and date of birth. This information is essential for verifying your account and keeping it secure. To comply with Bangladesh's financial regulations, your National ID number or equivalent identity document details may also be required.
Technical information about your device and browser — including IP address, browser type, operating system, and device model — is collected automatically. We use this data to detect fraudulent login attempts and improve platform performance. When you access the platform from a mobile device, your network operator and connection type may also be logged.
Partial transaction data for deposits and withdrawals made via bKash, Nagad, Rocket, or other local BDT payment methods is stored. Full bank account numbers and mobile banking PINs are never stored. Transaction history is used solely for resolving account disputes and meeting regulatory compliance requirements.
We record your activity on the platform — including page visits, game sessions, betting patterns, and lottery participation. This usage data helps us personalize our services and monitor responsible gaming. If a user shows signs of excessive gaming behavior, we can step in with timely support.
2. How We Use Your Information
Your data is collected primarily to manage your account, process transactions, and provide customer support. ek 33 uses your information to verify your identity and prevent unauthorized access. Fulfilling the requirements of applicable laws and regulatory bodies in Bangladesh is also a key reason we collect and use this data.
To enhance your experience, we analyze usage patterns and tailor content based on your preferred games or categories. We may send messages to your registered mobile number or email about relevant promotions or bonuses. You can opt out of marketing communications at any time through your account settings.
Log data is analyzed automatically to maintain platform security and detect fraud. When multiple account creation or abuse is detected, we take the necessary action. Data is also used to monitor unusual gaming behavior in support of Responsible Gaming, and assistance is provided to users where needed.
4. Data Retention & Security Measures
Ek 33 protects all your personal data using industry-standard encryption. Every piece of data transmitted to our servers is secured with SSL/TLS technology to prevent interception. Passwords are never stored in plain text — they are kept using a one-way hashing method.
Our servers and databases undergo regular security audits and are protected by multiple layers of defense against unauthorized access. Two-factor authentication (2FA) is available to users who want an added layer of security on their accounts. Our staff can only access user data when necessary and with the appropriate permissions.
Even after your account is closed or deleted, certain data may be retained for a defined period to meet regulatory requirements and legal obligations. Transaction records are typically kept for up to five years. Once that period has passed, data is securely deleted or anonymized.
5. Sharing Data with Third Parties
Ek 33 does not sell or rent your personal data to any third party for commercial purposes. Data is shared only on a limited basis with partners essential to delivering our services. These partners are bound by confidentiality agreements and are not permitted to use your data for their own purposes.
For payment processing, only the information necessary to complete transactions is shared with bKash, Nagad, or approved banking institutions. These financial partners have their own privacy policies and operate in accordance with Bangladesh Bank guidelines. If you have any concerns about a payment, please contact us directly.
In response to a lawful request from law enforcement or a regulatory authority, we may be required to disclose certain information in accordance with Bangladesh law. Such disclosures are not made at our discretion but fall under legal obligation. We always aim to disclose the minimum necessary and will notify you where possible.
6. Your Rights, Policy Updates & Contact
Every registered user on the ek 33 platform has the right to view their stored data, correct any inaccuracies, and request deletion of their data in certain circumstances. You can update your profile information directly from the Settings section after logging in. For more complex requests, please contact our support team directly.
You also have the right to withdraw consent for processing your data, though this may restrict access to certain services. Opting out of marketing communications is straightforward and can be done at any time. For data portability requests, we will do our best to provide your information in a commonly used format.
If this Privacy Policy changes, we will post a notice on the platform and notify registered users. Continuing to use the platform after any update means you accept the revised policy. We recommend reviewing this page periodically to stay informed.
For any privacy-related questions or concerns, please reach out to us at support@ek33-jit.com. We aim to respond within 48 business hours. ek 33 is committed to protecting your privacy and every concern is taken seriously.
Last Updated & Effective Date
This Privacy Policy was last updated in 2026 and is effective immediately. ek 33 regularly reviews and improves its security and privacy practices. This policy may be revised periodically to stay aligned with changes to Bangladesh's Digital Security Act and data protection regulations. We will make every effort to notify users in advance of any significant changes. Your trust and confidence are what drive us to keep improving our service.